I picked up this book because I hoped to become better at giving feedback that says what I mean and can be heard and used by the recipient. I also would like to get better at hearing and understanding what people are trying to say to me.
Concept of pull, not push: Your growth comes from you, not your supervisor or whoever is evaluating you.
Receiving well: It doesn’t mean you have to agree. Manage your emotions so you can take in what is being communicated and suggested.
Appreciation: about relationships, human connection.
Coaching: giving direction, helping the other person improve, accelerate learning, focus efforts on where it matters.
Evaluation: assessment. Tells you where you stand.
Ask: Can you tell me more about what you mean? Can you detail what you’d like me to do?
We judge ourselves by our thoughts and intentions; other cannot see them. They see our actions and our impacts. Do they match our intentions?
Systems: There’s rarely on person at fault. Look at all the players: What do people need to succeed? How can each person adjust a little so everyone gets what they need? What assistance do you need to get this project done?